Return & Refund Policy

Return & Refund Policy

At Baba Smart, we aim to provide reliable electrical products and a satisfactory customer experience.

Return Eligibility

A return request may be considered if:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a verified manufacturing defect.
  • The delivered product materially differs from the product ordered.

Return Conditions

  • Return requests should be submitted within 3 days of receiving the order.
  • Products should be unused and in their original condition.
  • Original packaging, labels, manuals, accessories, and other included components should be retained.
  • Photos or videos may be requested to verify the reported issue.

Electrical Products

For safety reasons, products that have been installed, modified, rewired, opened, tampered with, or damaged through incorrect installation may not qualify for return or refund.

Customers should ensure that electrical products are installed by a qualified electrician or technician where professional installation is required.

Refunds

  • Refunds are processed after the returned product has been received and inspected.
  • Approved refunds are generally processed within 5–10 business days, depending on the payment method and financial institution.
  • Original shipping charges may be non-refundable unless the return resulted from an error on our side.

Exchange Policy

Eligible defective or incorrectly supplied products may be exchanged subject to product availability.

Non-Returnable Products

Returns may not be accepted for:

  • Used or installed products.
  • Products modified or rewired after delivery.
  • Products damaged through incorrect installation.
  • Products damaged through misuse, electrical overload, or improper handling.
  • Products returned without original packaging or accessories.